FAQ

When is the payment for my Agency Account Current Statement due?
Payment is due on the 15^th of the following month.

How may I obtain a copy of my producer statement?
Choose the Download Your Statements option on the Agency Admin drop-down side menu.  Choose the year and month of the statement. You can also go to www.insuranceeasypay.com to see “real-time” statement activity.  Login to EasyPay using your SIU credentials and then you can search, sort and pay online.

What do I do if I believe there is an error on my statement?
Go to Accounting -> Account Current Billing and Payment and follow the instructions in the Billing Discrepancies section.  Please feel free to call any member of our Accounts Receivable staff with any billing questions.

Will you accept an Insured’s Check?
Yes, for Agency and Insured bill policies only. Carrier direct bill payments should be sent directly to the Carrier(s). Insureds can also pay online at www.insuranceeasypay.com

My agency has a credit balance on our monthly producer statement.  When will I receive a refund?
Many producers prefer to apply any credit balance to the next month’s statement.  If you wish to receive a refund for a credit balance on your monthly producer statement, please contact your agency service representative.

If your agency regularly runs a credit balance with SIU, we can set your agency up on our automatic credit balance list.  If you wish to have your credit balance issued automatically each month, please contact your agency service representative, or you can visit www.insuranceeasypay.com and Request a Refund.

Agencies may now sign up for direct deposit for credit balance and refunds.  Please download the ACH form here to begin the enrollment process!

How will I receive my commission on Direct Billed policies?
SIU offers direct bill programs on certain carriers and certain lines of business. Your Agency Direct Bill Commission Statement is generated at the end of each month and available for download online at www.siuins.com.  Commission checks are available for direct deposit.  Learn more here

There are a few direct bill programs for which the carriers send checks directly to the agent: GeoVera Specialty, Occidental and Safeway.

I received my GeoVera Specialty Direct Bill commission check.  How do I tell what policies it is paying commission for?
Commission statements are not mailed with GeoVera Specialty direct bill commission checks.  You may download a copy of your GeoVera Specialty direct bill commission statement from the GeoVera Specialty Website.  Please contact our Personal Property department for details.

“Third party payment companies are not approved for making premium payments, and the use of such companies may result in premiums payments being received late, and coverage being cancelled.”